HelpDesks face two struggles when helping a customer with a password reset: How do you know the end-user is who they say they are, and how do you communicate a complex password to them over the phone?
With Pw2SMS, we solve both problems. By integrating with your CRM and HelpDesk software, we automate the communication of secure, complex passwords while ensuring the password is delivered to the right person.
Pw2SMS integrates with your CRM and HelpDesk software over HTTPS to provide secure communication. When activated, your CRM will deliver Pw2SMS the customer first name and mobile phone number and allow your support team to use a password generator to create and communicate new password.
You can utilize Password Templates to support limited password options for mainframes and legacy applications; log as much or as little information as needed for auditing; and enable automatic email alerts to your HelpDesk and the customer when a password reset is performed.
Supported by Chrome, Edge, and Firefox. Rely on industry standard web browsers to manage and access Pw2SMS.
Our forms are FAST and STREAMLINED. This means your support team is able to quickly communicate passwords to your customers -- reducing support costs and improving productivity.
Administrators can view and report on the use of Pw2SMS by your team. Our management interface provides the data you need to remain compliant with industry standards and customer audit requirements.
